Returns & Exchanges

To be eligible for a return, the customer must provide valid proof of purchase confirming the transaction, such as a retail receipt, invoice, or delivery note. Returned items must be unused, undamaged, and in their original condition and packaging.

Returns

  1. If you wish to return a product, please contact us at natgeorgiadouceramics@gmail.com within 14 calendar days of receiving your order. Please include your order details and proof of purchase. The item must be returned in its original condition and packaging.

  2. Once your return request has been confirmed, we will provide you with the necessary instructions for returning the item through our partner courier. The product must be handed over to the courier within 14 calendar days of your return request.

  3. Once the returned item has been received and inspected, we will issue a credit voucher equal to the value of the returned product, based on the original proof of purchase. The code will be sent to the email address provided with the order and will remain valid for three months.

Returns or exchanges requested after the applicable 14-day period will not be accepted.

Damaged or Broken Items

If your order arrives damaged or an item is broken during transit, please notify us on the same day of delivery. The procedure may vary depending on the courier service used for your shipment.

Shipments via courier

For orders delivered through courier:

  • Any damaged or broken item must be reported to the courier company on the day of delivery.

Shipments via Box Now

If your order has been delivered through BOX NOW and an item arrives damaged or broken, please contact us on the day of delivery and provide the following photographs so that we can proceed with the necessary inspection and claim:

  • Photos of the damaged or broken item(s)

  • A photo of the outside of the shipping box

  • A photo showing the damaged item inside the box exactly as received

  • Photos showing how the item was packaged inside the box (bubble wrap, cardboard, protective materials, etc.)

  • A photo of the shipping voucher clearly showing the order number and the fragile-item indication

  • A photo of the purchase receipt or other proof of purchase

Important: Damage claims submitted after the day of delivery cannot be processed, as courier companies require damage to be reported immediately.